Garantía de 30 días (Política de reembolso)

30-Day Returns

We stand behind the quality of Fitvect products. That’s why we offer a 30-Day Return Policy, giving you 30 days after receiving your item to request a return.

How to Return

To start a return, simply reach out to our dedicated support team at support@fitvect.com with your name, order number, and the reason for your return.

⚠️ A Gentle Reminder for Returns: To be eligible for a full refund, items must be unassembled, unused, and securely packed in their original packaging (or alternative packaging that provides equivalent protection). Because fitness equipment is inherently heavy and oversized, return shipping arrangements and costs for "change-of-mind" returns are managed by the customer. If you no longer have the original box, it is the customer's responsibility to find a sufficiently sturdy carton to prevent any damage during transit. To ensure your return arrives safely back to our facility, we kindly recommend choosing a trackable delivery service and opting for shipping insurance, as we are unable to issue refunds for items that are lost or damaged during their journey back to us.

You can always contact us for any return questions at support@fitvect.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Are Sale Items Returnable? (Exceptions)

Absolutely YES! We want you to shop with 100% confidence. Items purchased during our seasonal promotions (such as our Spring Sale) or using discount codes are completely eligible for our standard 30-Day Return Policy.

The only items that cannot be returned are Gift Cards. Please get in touch if you have questions or concerns about your specific item.

Return Shipping Costs - Who Pays?

At Fitvect, we want to ensure you are fully supported throughout your fitness journey. We will gladly cover all return shipping and handling costs for the following verified situations:

  • The item arrived with a manufacturing defect that cannot be resolved via remote guidance or complimentary replacement parts. (To help us provide the quickest solution, our technical support team will simply review a brief photo or video of the issue.)

  • An incorrect item, wrong quantity, or duplicate order was accidentally dispatched by our warehouse.

  • The item experienced a mechanical failure within the 30-day period under normal and proper usage according to the instruction manual.

To maintain our ability to offer competitive pricing across Europe, return shipping costs will be the responsibility of our valued customers in the following scenarios:

  • Preference Changes (Buyer's Remorse): "Item is too heavy/large for my space," "The noise level/performance does not fit my personal training style," or "The item does not meet my subjective expectations." (We kindly invite you to review all product specifications, precise dimensions, and features detailed on our product pages prior to ordering.)

  • Choosing to return the item without a specific product fault, or changing your mind after purchase.

  • Order cancellations requested after the item has already departed our fulfillment center (including cases where delivery is refused at the door).

  • Accidentally purchasing an incorrect model, variations, or quantity.

  • An incorrect or incomplete shipping address was provided at checkout, leading to a return-to-sender by the courier.

Statutory Cooling-Off Rights & Our 30-Day Promise

While consumer protection laws in the EU and the UK typically grant a 14-day right to cancel or return an order without justification, Fitvect confidently extends this to a full 30-day window for all our customers. The same eligibility requirements apply: your item must be in its original, unused condition and securely packed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@fitvect.com.